Warranty:

At Terra Cruze, we stand behind the quality of our products. All Terra Cruze trolleys and components include a 12-month limited warranty from the date of purchase against manufacturing defects and workmanship faults.

This warranty covers:

• Manufacturing defects
• Faulty workmanship
• Defects in materials under normal intended use

This warranty does not cover:

• General wear and tear
• Damage caused by misuse, negligence, overloading, accidents, or improper handling
• Damage caused by incorrect assembly or modifications
• Cosmetic damage resulting from normal use
• Damage caused by exposure to extreme conditions, improper storage, or lack of care
• Wheels or components worn through regular terrain use

Terra Cruze products are designed for outdoor and terrain-based use, and signs of reasonable use over time are considered normal.

All weight capacities provided are based on evenly distributed loads and intended use of the product.

If you believe your product has a manufacturing fault, please contact our support team with:

• Proof of purchase
• Photos/videos of the issue
• A brief description of the fault

Approved warranty claims may be repaired, replaced, or supplied with replacement parts at Terra Cruze’s discretion.

Returns

• Returns will only be accepted within 7 days of the purchase date.
• Contact us at info@terracruze.co.za for any Terra Cruze being returned under a valid warranty claim.
• If the warranty is approved Terra Cruze will contact the customer to make further arrangements.
• Cost of goods returning with courier will be at the customers cost.

If a Terra Cruze trolley is returned under warranty Terra Cruze will either:

1. Repair:

Repairs are available if the repair team evaluated the trolley and the problem was a manufacturing fault. If the damage is not from a manufacturing default Terra Cruze will quote the customer first on the cost for repairing the Terra Cruze.

The Terra Cruze will be repaired as arranged with the customer. Repairs take 14 business days to complete from day of receiving the Terra Cruze trolley.

Replace with a new Jolly Trolley: 

At Terra Cruze's discretion - a faulty Terra Cruze can be replaced with an exact same model.

2. Refund:

Handling fee of 20% of the value of the goods will be charge for refunds.

Refunds will be done 7 days after the refund was approved. All refund requests must me emailed to info@terracruze.co.za